Privacy

Calls to Waterloo Roadside are answered 24/7 by IC Roadside and Keys LLC dispatch in Iowa City, Iowa. Dispatch sends an available tow truck or roadside technician, which may be an independent company, and tells you the price before anyone is sent.

On a call or through the request form, we keep the details you give us: your phone number, where the vehicle is (the town, road, exit or cross street), what went wrong and when you need help, and, if you add them, your name and any other notes. Whatever you type into the request form reaches us through Netlify Forms.

Every job needs a card, even when you will pay part of the price in cash. Taking the card does not charge it: it is held before anyone is sent and charged once the job is done. If the job is called off before anyone is sent, your card details are deleted.

Whoever is sent to you receives only what the job needs: where the vehicle is, how to reach you, the job details you confirmed and any cash amount agreed with you.

The tow operator or technician photographs the job and, when it is finished, sends us a completion form with the photos and signatures. Afterwards you get a receipt showing what you paid by card and the cash amount agreed.

For any question about the information we keep, call (319) 271-6565.