Terms of Service

Waterloo Roadside arranges towing and roadside help 24/7 in Black Hawk, Bremer, Buchanan, Fayette, Grundy, Butler and Chickasaw counties, Iowa. The services are towing, winch-outs, flat tire changes, jump starts, car lockouts, fuel delivery and small mobile-mechanic repairs. Batteries and replacement tires are priced on the call. No one makes, cuts or programs a car key through Waterloo Roadside, and locksmith work is not part of the service.

Calls to Waterloo Roadside are answered 24/7 by IC Roadside and Keys LLC dispatch in Iowa City, Iowa. Dispatch sends an available tow truck or roadside technician, which may be an independent company, and tells you the price before anyone is sent.

Every service on the price list carries a base price. The final price can be higher because of availability, the time of day or night, the distance, the weather, the vehicle and similar factors. You are told the final price before anyone is sent, and nothing is charged until you approve it. Before dispatch, you approve the price, the timing, any part you will pay in cash, and the cancellation, gone-on-arrival and service-call fees.

A card is required for every job, even if part of it is paid in cash. Handing over the card number charges nothing at that point: the card is held before anyone is sent and charged once the job is finished. Part of the price may be paid in cash to the tow operator or technician, in the amount agreed before dispatch. Pay only that amount at the roadside: anything beyond it goes through dispatch as a new price. The receipt lists what went on the card and the cash figure that was agreed.

Three fees can apply, and each is part of what you approve before dispatch.

• A cancellation fee.
• A gone-on-arrival fee, when the tow truck or technician gets to the spot and the vehicle is not there.
• A service-call fee, when someone comes out but the job cannot be done, for example because more work is needed and you turn down the new price.

If more work turns out to be needed, it is reported to dispatch and you are given a new price for it, which you accept or decline. Should you decline, and the job first booked cannot be finished, the service-call fee comes out of the held amount. The remainder of the hold is let go, and a tow or a referral is offered instead.

If no tow truck or technician can take the job, you are told so, the payment details you gave are deleted, and nothing is charged.

A job can be booked days ahead. The card stays on file with no hold until the job time. It is held when someone is about to be sent, at or shortly before that time, and it is charged after the job. If the price changes once a tow truck or technician is lined up, you approve it again first.

Calls are answered 24/7, and the timing for your job is given on the call. This site makes no promise in advance of when anyone will arrive or how quickly a call will be handled.

Call (319) 271-6565.